Refund policy

Our Guarantee

At A&E Engraving, every item is crafted specifically for you. Because of the custom nature of our products, all personalized items are final sale and cannot be returned for a refund or exchange due to buyer's remorse or changes of heart.

We stand behind our craftsmanship and quality. If your order arrives damaged, defective, or deviates from your approved design, please contact us at ae.laserengrave@gmail.com within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number.

A clear photo of the damage or the error.

If we determine an error was made on our part, we will provide a complimentary replacement or a full refund for the affected item.

We truly appreciate your support of our small business. Thank you for trusting us to create something special for you!